Withdrawal Policy

Right of Withdrawal (Non-EU customers)

In the hopefully rare case, that you are not satisfied with the products you have ordered, you can return them within a period of seven business days from the date of delivery. The period begins from the date of delivery of your order. We take tracking information by couriers into account to verify this date. All returns have to be registered with us via email, or via our contact page. Please understand, that we only accept products returned to us intact, in their original packaging and in perfect condition, able to resold. Any products returned damaged or whose original packaging has been deteriorated will be neither exchanged, nor reimbursed. This right to withdraw your order will be exercised without any penalty except for the return shipping cost. These expenses have to be covered by you, the customer. If you choose to return your order, you have the right to either ask for reimbursement of the sums paid or for an exchange. If you choose to  exchange the products, you may return your order or parts of it at your own cost, and have the exchange items shipped back to you, also at your own cost. If you choose to completely return your order, we shall refund your order once the returned parcel reaches our warehouse.

Right of Withdrawal (EU customers)

You have the right to cancel the contract on which your order is based within 14 days and without giving a reason. The cancellation period is 14 days from the day on which you, or a third party named by you (but not the shipper), takes possession of the final goods ordered. Sending us a written notification of your decision to exercise your right of withdrawal before the end of the cancellation period is sufficient to comply with the time limit. In order to exercise your right of withdrawal, you must contact us using the contact details below and clearly state in writing (e.g. letter or email) that you have decided to cancel the contract on which your order is based. You may use the standard withdrawal from which we provide as a download, though this is not obligatory.

Muenstertaelerstrasse 12
79427 Eschbach

Standard Withdrawal Form (Download)

Consequences of Withdrawal

If you revoke the contract on which your order is based, we will refund all payments we have received from you including shipping costs without delay and, at the latest, within 14 days from the day we receive your notification of withdrawal. Exceptions are additional cost that result from your choice of a different kind of delivery than our inexpensive standard shipment. The return payment will be executed with the same means of payment that you used at the original transfer, except something different was agreed to. Under no circumstances will you be charged any fees for this refund. You will only have to bear the costs of any loss of value of the items if this loss of value has been caused by handling the items in a way that is unnecessary to check their condition, characteristics and functionality. You are required to send the items back/hand the items over to us without delay or, at the latest, within 14 days of the date on which you notified us of the withdrawal. Sending us the items before the end of the period is sufficient to comply with the time limit. We will bear the costs of returning the items. We can refuse the return payment until we received the return shipment or until you bring evidence that you shipped the purchased items depending on what happens earlier.